Returns
Revocation Instruction
Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity.
Right of Revocation
You have the right to revoke this contract within fourteen days without giving any reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of revocation, you must inform us ([Insert: Name/Company, Address of the revocation recipient, Telephone number, Email address and, if available, the fax number. You can also use the shortcode for this and enter the address in Settings DE.]) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You can use the attached sample revocation form for this purpose, but this is not mandatory. To comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.
Consequences of Revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the revocation of this contract. This deadline is deemed to be met if you send the goods before the expiry of the fourteen-day deadline.
You shall bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods that is not necessary for checking their condition, properties, and functionality.
Sample Revocation Form
(If you wish to revoke the contract, please use this form and send it back by email or post.)
To:
Kackvogel Records
Langemarckstr. 284
28199 Bremen
Phone: +49 (0)176 64678634
Email: shop@kackvogelrecords.com
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
Ordered on (*)/ received on (*)
Name of consumer(s)
(*)
Address of consumer(s)
(*)
Date, Signature of consumer(s) (only for communication on paper)
_____
(*) Complete as appropriate or delete as appropriate.
Exclusion or Early Expiry of the Right of Revocation
The right of revocation does not apply to contracts
– for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;
– for the delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no control;
– for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of revocation expires prematurely for contracts
– for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Returns
The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of revocation according to the section “Instruction on the Right of Revocation for Consumers”.
Customers are requested to notify the seller before returning the goods [Add: telephone number and/or email address and/or contact page] to announce the return. In this way, they enable the seller to allocate the products as quickly as possible.
Customers are requested to return the goods to the seller as a prepaid parcel and to keep the dispatch receipt. Upon request, the seller will refund the postage costs to the customer in advance, provided that these are not to be borne by the buyer themselves.
Customers are requested to avoid damaging or soiling the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the buyer, another suitable packaging should be used to ensure sufficient protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.
